Question 1

ACCOMMODATIONS

Accepted Answer

For information on our accommodations, please visit our Suites page.

Question 2

ACTIVITIES & RESORT SPECIALS

Accepted Answer

Upon arrival, please visit the Concierge Desk for the latest island activity specials. You can also download our APP anytime for the latest information

Question 3

ADDITIONAL OFF-SITE AMENITIES

Accepted Answer

ALHAMBRA CASINO & SHOPS
Located just a few minutes from the resort, Alhambra Casino offers a dazzling array of slot machines and casino games. Plus, enjoy VIP benefits when you join the Players' Club. There's also a wonderful open-air shopping mall with gift shops, great restaurants like Fusion Restaurant Wine & Piano Bar, and more.

GOLF
The Links at Divi Aruba is just 3 miles from Divi Aruba Phoenix Beach Resort. Located at Divi Village Golf, this meticulously landscaped 9-hole golf course features challenging obstacles and stunning views. The Links also features a Pro Shop with equipment rental and golf apparel. Join us for weekly golf tournaments, a driving range, and more. To book a tee time, or to sign up for a tournament, visit Divi Links, call 297-581-GOLF, or visit the Concierge Desk.

SPA
In addition to our on-site Pure Indulgence Spa, you can also visit Indulgence By The Sea Spa, located at Divi Aruba All-Inclusive Beach Resort, and the Hair & Nail Studio located at Tamarijn Aruba All Inclusive. For more information, or to make an appointment, visit Spa Aruba or or stop by the Concierge Desk.

RESTAURANTS & BARS
Savor delicious Divi dining on Aruba at our various restaurants and bars. For drinks, tasty food, and ocean views, stop by the Beach Bar, located across the street from Divi Village Golf. At Divi Village Golf you'll find five eateries, including Windows on Aruba and Mulligan's Golf Café, Bar & Restaurant. At Divi Dutch Village, you can relax by the pool at Tiki Pool Bar & Grill. For more information and reservations, please visit the Concierge Desk.

Question 4

AIRPORT DIRECTIONS

Accepted Answer

We are located just 5 miles from Queen Beatrix International Airport.

After exiting the airport driveway, you’ll come to a roundabout.
Take the 2nd exit and continue to the next roundabout.
Take the 2nd exit and continue to the next roundabout.
Take the 2nd exit and continue to the next roundabout.
Take the 3rd exit and continue to the next roundabout.
Take the 2nd exit and continue to the next roundabout.
Take the 2nd exit and continue to the next roundabout.
Take the 2nd exit and continue to the next roundabout.
Take the 2nd exit and stay to the left side of the road.
At the next roundabout, take the 2nd exit and continue to the next roundabout.
Take the 2nd exit and continue to the next roundabout.
Take the 2nd exit and you’ll see Divi Aruba Phoenix Beach Resort, the first high-rise on your left-hand side.

Question 5

ALL-INCLUSIVE

Accepted Answer

Divi Aruba Phoenix does not offer an all-inclusive option. If you are looking for an all-inclusive option, please visit Divi Village Golf or Divi Dutch Village.

Question 6

AVERAGE TEMPERATURES

Accepted Answer

Aruba's temperature remains constant year-round, averaging about 80°F (27°C) each day, and with water temperatures around 78°F (25°C). Trade winds provide constant cooling and there is a little rainfall in the fall season. Aruba is located outside of the hurricane belt.

Question 7

BEACH

Accepted Answer

PALM BEACH
The water at this famous white sand beach is calm all year. All of our accommodations are just steps from the beach with stunning views.

BEACH CHAIRS & PALAPAS
Beach chairs are complimentary for all guests and are available on a first-come, first-served basis. Please be aware that you cannot reserve chairs in advance. Any chairs left unattended for more than two hours will be reassigned to other guests. Please do not place articles on pool chairs before 7 a.m. Reserving chairs or palapas in advance is not allowed.

Beach chairs & palapas are spaced out to provide the recommended social distancing.

BEACH SAFETY
There is no lifeguard on duty, therefore swimming and diving are at your own risk. Please be especially attentive to the safety of children while on the beach. Children must be accompanied by an adult, and infants or toddlers who are still in diapers MUST wear a “swim diaper” or plastic pants with elastic waist and legs.

Please do not bring glass containers to the beach area and comply with all posted beach signs. Proper beach attire is required at all times. Play it safe and always wear reef-safe sunscreen.

BEACH TOWELS
You will be given one beach towel for each person in your party, which will be placed in your room upon check-in and refreshed daily.

Between 7 a.m. and 6 p.m. daily, used towels can be returned or dropped off at the Beach Towel Hut located on the pathway next to the beach and hot tub, or taken to your room and returned when fresh towels are delivered.

Dirty towels may be replaced for the same number of clean towels.

We kindly ask that you consider the environment and change your towel only once per day.

Question 8

CAR RENTAL

Accepted Answer

Please visit the Royal Car Rental desk located off the lobby or visit arubaroyal.com to make a reservation anytime.

Question 9

CASHLESS RESORT

Accepted Answer

All of our resort outlets are cashless, however, we accept cash at the Front Desk.

Question 10

CELEBRATIONS

Accepted Answer

Celebrate your special event or splurge on vacation! Our team has created the perfect list of special amenities to help you celebrate a birthday, anniversary, honeymoon, or just spoil yourself!

Question 11

CHARGE IT

Accepted Answer

Our resort accepts American Express, Visa, MasterCard, and Discover.

Question 12

CHECK-IN & CHECKOUT

Accepted Answer

CHECK-IN
Our resort’s official check-in time is 4:00 p.m., but we always try to have your room ready for you as soon as possible. Please understand that Saturdays and Sundays are our busiest days for arrivals and departures, and your room may not be ready until the official check-in time.

For your safety, we have added hand sanitizer stations at our lobby entrances and exits, and social distancing must be followed at all times.

Our bellman staff will follow special safety procedures when handling luggage and assisting guests to their units. Luggage will be left at the front door, and bellman will not enter the unit.

CHECKOUT
Our resort’s official checkout time is 10:00 a.m. As a consideration to arriving guests, please plan to vacate your room at this time so we can have it fresh and clean for the next guest. Our enhanced CLEAN CHECK protocols are strictly enforced and require additional cleaning time. There will be an additional charge for late checkouts.

Your bill will be delivered to your room the night prior to your checkout date. To avoid long lines at checkout, please call the Front Desk prior to leaving your room, and we will process your credit card on file for any room or incidental charges.

If you are not leaving the resort immediately, and you have vacated your room, your luggage can be checked with the bell staff and stored safely until your departure.

Question 13

CLEAN CHECK PROGRAM

Accepted Answer

Divi Resorts' CLEAN CHECK Program offers enhanced health standards and safety measures at every resort. Before you travel, please visit our Clean Check page to learn about our social distancing and cleaning protocols.

Question 14

CONCIERGE ASSISTANCE

Accepted Answer

If you need to contact the Concierge Desk prior to arrival, or you are not in your room, please call 297-586-6066, ext. 7004. Please remember to dial 011 first if you're calling from within the US. You can also email the Concierge Desk at phoenix.concierge@diviresorts.com.

If you are at the resort and need information on amenities and activities or help booking island excursions and navigating the island, stop by our Concierge Desk located in the lobby. Our staff members are available daily from 8:00 a.m. to 8:00 p.m. for expert advice and recommendations. You can also dial ext. 7002, 7004, or 7006 for assistance from your room.

Celebrate your special event or splurge on vacation! Our team has created the perfect list of special amenities to help you celebrate a birthday, anniversary, honeymoon, or just spoil yourself!

Question 15

CONTACT INFORMATION

Accepted Answer

To contact the resort, please call 011-297-586-6066 (inside US) and 00-297-586-6066 (outside US), or email contact.phx@diviresorts.com. For assistance with making a reservation, or for help with an existing reservation, please call 800-367-3484 (Toll-free) or (919)-419-3484, Monday-Friday, 8:00 a.m. to 5:00 p.m., or email reserve@diviresorts.com.

Question 16

CURRENCY & ATMS

Accepted Answer

The official currency of Aruba is the Aruban Florin, but US dollars are accepted everywhere, and nearly all prices are listed in US dollars. It is not necessary to exchange US dollars into the local currency.

You will find an ATM located in our lobby.

Please note: All of our resort outlets are cashless, but we accept cash at the Front Desk.

Question 17

CURRENT TRAVEL REQUIREMENTS

Accepted Answer

Before traveling to the beautiful island of Aruba, it is important to be fully informed of all travel requirements. Please visit our helpful FAQs page for more information and follow all guidelines for entry.

Question 18

DRESS CODE

Accepted Answer

The resort's dress code is laid-back and informal. Evening wear is typically casual. It is not permitted to remove any part of your swimwear on the beach or around the pool.

Question 19

DRINKING WATER

Accepted Answer

There is no need to purchase bottled water on Aruba, as the island's tap water is pure and meets the highest standards set by the World Health Organization.

Question 20

DRIVING TIPS

Accepted Answer

On Aruba, vehicles drive on the right-hand side of the road and international traffic signals are used. Foreign and international driver's licenses are valid.

Question 21

DUTY-FREE

Accepted Answer

U.S. citizens, please visit www.aaa.com/aaa/Traveler/CaribbeanCustoms.pdf. Canadian citizens, please visit https://travel.gc.ca/returning/customs/what-you-can-bring-home-to-canada. Europeans/British citizens, please visit your country's official customs websites.

Question 22

ELECTRICAL CURRENT

Accepted Answer

Aruba's electrical current is DC 120 volts, 60 cycle – USA voltage and plugs fit our outlets.

Question 23

GOLF AT THE LINKS AT DIVI ARUBA

Accepted Answer

For information on the Links At Divi Aruba and to reserve a tee time, please check this out.

Question 24

GRATUITIES & TIPPING

Accepted Answer

By island custom, a 15% service charge is added to all food and beverage checks. Gratuities are typically between 10%-15%.

Question 25

GROUPS & MEETINGS

Accepted Answer

Tired of those same old boring boardrooms, or poorly decorated and outdated event halls? Spice up your next event by hosting it in the Caribbean! For information on Divi Aruba Phoenix's meeting and event space, please visit our Groups page.

Question 26

GYM

Accepted Answer

Our 24-hour fitness center, located on the second floor of the main tower next to the spa, offers the latest exercise equipment and is accessible with your room key.

Before using the facility for the first time, please sign the Attendance Form. Please limit your workout on any cardiovascular machine to 30 minutes when others are waiting. Children between the ages of 8 and 15 should be under strict and direct adult supervision when exercising. Children under 8 years of age are not allowed in the fitness center.

All guests are required to follow social distancing protocols when using the fitness center and sanitize equipment before and after use.

Question 27

HONEYMOONS & WEDDINGS

Accepted Answer

Divi Aruba Phoenix is THE place for romantic honeymoons and glorious Caribbean weddings. For more information on packages and pricing, please visit our Honeymoon & Weddings page and packages.

Celebrate your special event or splurge on vacation! Our team has created the perfect list of special amenities to help you celebrate a birthday, anniversary, honeymoon, or just spoil yourself!

Question 28

JOIN HANDS WITH DIVI CARES TO PROVIDE BREAKFAST FOR HUNGRY CHILDREN IN ARUBA

Accepted Answer

Many children in Aruba go to school without breakfast, adversely affecting their concentration and energy levels. In partnership with Gerrit Griffith, our previous General Manager, and Ban Uni Man Pa Cria Nos Muchanan (meaning "Let's Join Hands to Feed Our Children"), we have initiated a program to provide local children with nourishing breakfast.

We will add a dollar to your final bill for each day of your stay in Aruba, which will be donated to this uplifting organization. Divi Resorts will cover all administrative costs, and 100% of your donation will go directly to the foundation. Your generosity is highly appreciated.

For more information, please visit https://www.diviresorts.com/divi-cares-ban-uni-man.htm.

Question 29

LANGUAGE & TIME ZONE

Accepted Answer

On Aruba, most locals speak, write, and read English, Dutch, Spanish, and Papiamento, however, Dutch is the official language of the island. During the fall and winter, 12 p.m. on the east coast of the United States is 1 p.m. on the island. During U.S. Daylight Savings Time, it’s the same on the eastern seaboard as it is on the island.

Question 30

LAUNDRY

Accepted Answer

Some of the units at Divi Aruba Phoenix have washing machines and dryers. For guests staying in rooms without a washing machine and dryer, we offer convenient coin-operated machines in several locations throughout the resort. These machines take US quarters.

Question 31

MAPS

Accepted Answer

Please review and download a resort and island map here.

Question 32

NON-SMOKING POLICY

Accepted Answer

Please note that all rooms at our resort are non-smoking. Smoking is strictly limited to designated areas on the resort premises.

To ensure a pleasant stay for all guests, we kindly request that you use designated receptacles when smoking and properly dispose of cigarette butts. Please be mindful of the island's windy conditions and show consideration to non-smokers who may be nearby.

Please be aware that a sanitation fee of $300 will be applied to your account if smoking occurs inside your suite. Thank you for your cooperation.

Question 33

PARKING

Accepted Answer

Parking is free of charge at all Divi Resorts on Aruba as well as at Alhambra Casino and Shops. Although our parking lot is well lit and regularly patrolled, we recommend that you lock your car doors and windows, and do not leave valuables or your room key in your vehicle. We assume no liability for theft/or damage to your vehicle.

Question 34

POOLS

Accepted Answer

POOL HOURS
There are two freshwater pools at Divi Aruba Phoenix:

Main Pool – Open 7 a.m. – 6 p.m.

Villa Pool – Open 7 a.m. – 6 p.m.

POOL CHAIRS & PALAPAS
Pool chairs are complimentary for all guests and are available on a first-come, first-served basis. Please be aware that you cannot reserve pool chairs in advance. Any chairs left unattended for more than two hours will be reassigned to other guests. Please do not place articles on pool chairs before 7 a.m. Reserving chairs or palapas in advance is not allowed.

Pool chairs & palapas are spaced out to provide the recommended social distancing.

POOL SAFETY
There is no lifeguard on duty, therefore swimming and diving are at your own risk. Please be especially attentive to the safety of children. Children under the age of 16 are not permitted to use the hot tub or jacuzzi. Children must be accompanied by an adult, and infants or toddlers who are still in diapers MUST wear a “swim diaper” or plastic pants with elastic waist and legs.

Please do not bring glass containers to the pool area. Proper pool attire is required at all times. Play it safe and always wear reef-safe sunscreen. Swimming is prohibited during chemical treatments and cleanings. We also ask that you extinguish cigarettes in the receptacles provided and respect our other guests by keeping noise to a minimum after 8 p.m. Please read and comply with all rules posted on pool signs.

POOL TOWELS
You will be given one pool towel for each person in your party, which will be placed in your room upon check-in and refreshed daily.

Between 7 a.m. and 6 p.m. daily, used towels can be returned and dropped off at the Beach Towel Hut located on the pathway next to the beach and hot tub, or taken to your room and returned when fresh towels are delivered.

Dirty towels may be replaced for the same number of clean towels.

We kindly ask that you consider the environment and change your towel only once per day.

Question 35

RESERVATION ASSISTANCE

Accepted Answer

For assistance with making a reservation, or for help with an existing reservation, please call 800-367-3484 (toll-free) or (919)-419-3484, Monday-Friday, 8:00 a.m. to 5:00 p.m., or email guest.relations@diviresorts.com.

Question 36

RESORT SHOPS

Accepted Answer

Located at our resort, you’ll find our shopping promenade where you can shop for convenient sundries, stunning jewelry, natural aloe products from Aruba Aloe, and beautiful clothing at Treasure Cove.

Question 37

RESTAURANTS & BARS

Accepted Answer

You can find information on our restaurants, bars, and menus on our dining page.

Question 38

SPA

Accepted Answer

An authentic and indulgent spa experience awaits you at Pure Indulgence Spa. Located next to the gym, our spa offers an ideal balance of state-of-the-art facilities and organic, island—inspired treatments. For pricing and appointments, please call 297-568-6066 ext. 7069 or visit the Concierge Desk.

Question 39

SAFE DEPOSIT BOXES

Accepted Answer

Every room has a safe deposit box. Upon arrival, please make sure you place all your valuables in the box and secure it with a code you will remember.

Question 40

SPECIAL REQUESTS

Accepted Answer

For any special requests, please contact the Concierge Desk at 297-586-6066, ext. 7004 or via email at phoenix.concierge@diviresorts.com. You can also contact the Front Desk at 297-586-6066 or via email at contact.phx@diviresorts.com.

Celebrate your special event or splurge on vacation! Our team has created the perfect list of special amenities to help you celebrate a birthday, anniversary, honeymoon, or just spoil yourself!

Question 41

WI-FI ACCESS

Accepted Answer

Our Wi-Fi internet service is free of charge and available in all rooms and around the resort. Please ask the Front Desk for the latest username and password, as we change this often for security reasons. To use Wi-Fi in your room, please follow the instructions below:

Turn on your computer/mobile device
View your internet browser and refresh
For network, select DIVI RESORTS and click connect
Enter the password given to you by the Front Desk
Press enter to log in and you’re ready to go online
If you cannot access the Wi-Fi, please dial the Front Desk

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